Customer Service/Data Entry - Carrier Support Specialist-HBT-BeneTrac

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The Carrier Support Specialist is responsible for receiving, reviewing, researching and resolving all communications/discrepancy reports received from various carriers and third party administrators in a timely manner.

  • Manages Carrier Support email box (reviews/distributes/coordinates all Carrier Support communications) to ensure timely resolution of all outstanding requirements.
  • Reviews, researches and resolves carrier discrepancy reports and issues to maintain integrity of BeneTrac database and accuracy of client files.
  • Maintains Carrier contact information including websites / password sheets for efficient processing of discrepancies and other requirements.
  • Acts as main contact for new carriers to create processes for discrepancy reporting.
  • Trains new Benefit Specialists on how to review and respond to carrier discrepancy reports for cross-training purposes.
  • Consistently strives to improve efficiency of carrier reports and Carrier Support communications for the overall benefit of the Operations department.
  • Bachelor's Degree.
  • Less than 1 year of experience in Human Resources/Employee Benefits experience and a trained and qualified BeneTrac Data Auditor.
  • 1 year of experience in Or as a trained end user of the BeneTrac system.
Locations: CA, San Diego, Benetrac Office
Full Time / Part Time: Full-Time
Category: Customer Service/Operations
Requisition #: CUS-17-01416
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