PIA Enrollment Processing Supervisor

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Manages, monitors and directs all activities, workflow and transactional management of functional enrollment processing team within the Paychex Insurance Agency. Provides direct supervision for non exempt staff in a processing and service environment.

  • Supervises employees in all aspects of processing enrollments for Health and Benefit regional teams; monitors work flow using key indicators to ensure that deadlines and accuracy requirements are met.
  • Communicates expectations to the team members and reviews processes on an ongoing basis to ensure team is meeting operational priorities.
  • Assists in the establishment of policies and implements all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service.
  • Researches and proposes enhancements to existing processes to create efficiencies and maintain service levels.
  • Recruits, hires, and evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
  • Reviews business processes to ensure accuracy, efficiency in productivity measures and adherence to internal and external client service level standards, as well as recommends the necessary changes to maintain a competitive advantage.
  • Represents the department on teams and projects to ensure that departmental needs are met and that actions of the team are in line with departmental goals.
  • Makes recommendations to PIA Managers regarding the development of policies and procedures; identifies and implements processing efficiencies.
  • Assists in the preparation of the annual budget; monitors expenses and makes adjustments to approved budget.
  • Associate's Degree.
  • 1 year of experience in Leadership role.
  • Effective leadership skills.
  • Effective leadership skills.
  • Life Accident and Health license . (Preferred)
Locations: NY, Rochester, Rochester Sawgrass Office
Full Time / Part Time: Full-Time
Category: Supervisor
Requisition #: SUP-17-00190
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Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 40 years of industry expertise, Paychex serves approximately 590,000 payroll clients across 100 locations and pays one out of every 15 American private sector employees. Learn more about Paychex by visiting www.paychex.com, and stay connected on Twitter and LinkedIn.