Customer Service / Online Payroll Support Rep - Tampa SurePayroll office

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SurePayroll is a leading SaaS provider of online payroll services for small business, consistently awarded within the industry for excellence in sales, customer service and innovation. Founded in 1999, we’re a home-grown Chicago start-up success story with a strong record of growth and have been a proud member of the Paychex, Inc. (NASDAQ:PAYX) family of companies since 2011.

SurePayroll blends the best of small-company entrepreneurial spirit with the benefits and sophistication of our Fortune 1000 parent. Opportunities at SurePayroll are more than just jobs - we feature a casual workplace and a culture that promotes work life balance supported by a comprehensive package including paid time off (including volunteer hours) health/dental/vision care, life insurance, 401(k) with match, tuition reimbursement, and much more.

Come join us! Learn more about us by staying connected on Twitter and LinkedIn or via our websites:

All in. All the time. SurePayroll's friendly Customer Service Reps (CSR’s) are here to take control of situations and eliminate our customer’s payroll processing worries. We're committed to resolving complex issues quickly whether over the phone, via chat or through email in a contact center environment. SurePayroll's online service is backed by people dedicated to providing customers with what they need, when they need it.

Let's do this. You don't simply solve problems; you create solutions. Your success as a CSR depends on your ability to listen to customers' needs and wants. This is a solution-based service environment with an emphasis on partnership and accountability. There is a lot to learn and you’ll need to be resilient and dedicated to your training. We will equip you with the tools and knowledge you need to become an expert while also providing you the building blocks to reach your next position.

In this role, you'll:

  • Utilize multi-tasking skills to navigate multiple screens/systems to troubleshoot issues

  • Talk customers through various technologies and how to do wage and hour reporting, deductions and benefits, account setup for banking, employees and account administrator information.

  • Pay attention to lots of details

  • Document all interactions with accounts and create a trail of info others can follow.

  • Continually build payroll and systems knowledge through a mixture of classroom training, self-guided learning and research (on sites like to better serve our customers.

  • Manage call and hold times to increase our ability to provide excellent service to every customer.

    So, what are you waiting for? If you're reading this and it sounds like we're writing about you, click on the “Apply Now” button below to get started on your next career. Here you will find a company that rallies behind its values and builds its strategies around them. Through hard work and ongoing growth and development, doors open. Many of our leaders came up through the ranks at SurePayroll, and for that we are very proud!


To be qualified for this position you need:

  • Strong skills working with technology solutions

  • Customer service experience

  • Ability to work under pressure

  • Strong mathematical and solution oriented mindset

  • Excellent verbal & written communication

  • Payroll or accounting experience is a plus

Locations: FL, St Petersburg, St Pete/Tampa Office
Full Time / Part Time: Full-Time
Category: Customer Service/Operations
Requisition #: CUS-18-00132
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Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 40 years of industry expertise, Paychex serves approximately 590,000 payroll clients across 100 locations and pays one out of every 15 American private sector employees. Learn more about Paychex by visiting, and stay connected on Twitter and LinkedIn.