Supervisor, PIA Employer Shared Responsibility

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Manages, monitors, directs all activities, workflows and provides transactional management of the Employer Shared Responsibility Services team within the Paychex Insurance Agency that provides case-set up and ongoing service to external clients and internal partners. Provides direct supervision to the staff that is responsible for processing new case set-ups and staff responding to inquires from clients and internal Sales and Operations partners.

  • Supervises employees in all aspects of Employer Shared Responsibilities Services onboarding and service tasks. Oversees case submissions to ensure completion within service level agreements and oversees staff completing onboarding calls, responding to client inquires and answering inquiries from Sales and Operations partners.
  • Communicates performance expectations to team members and reviews departmental processes on an ongoing basis to ensure team is meeting operational priorities.
  • Assists in the establishment of departmental policies and implements all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service.
  • Reviews business processes to ensure accuracy, efficiency in productivity measures, and adherence to internal and external client service level standards, as well as recommends the necessary changes to maintain or improve operational performance.
  • Recruits, hires, and evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
  • Represents the department on teams and projects to ensure that departmental needs are met and that actions of the team are in line with departmental goals.
  • Assists in the preparation of the annual budget; monitors expenses and makes adjustments to approved budget.
Job Requirements: Shown on Web
  • Bachelor's Degree in Business.
  • 5 years of experience in  Customer Service and Sales or Insurance.
  • 2 years of experience in  Supervisory experience.
Full Time / Part Time:
Requisition #:
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Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 40 years of industry expertise, Paychex serves approximately 590,000 payroll clients across 100 locations and pays one out of every 15 American private sector employees. Learn more about Paychex by visiting, and stay connected on Twitter and LinkedIn.