CAREERSCUSTOMER SERVICE

You take care of customers, we take care of you.

You take care of customers, we take care of you.

Our Service organization is over half of our employee population ready to ensure a smooth onboarding experience and answer questions so customers have the freedom to succeed.

customer service celebrating our stars

Celebrating Our Service STARs

At Paychex, we empower our employees to find new pathways to success and take pride in recognizing our teams for a job well done. That’s why we’ve created the annual service STARs program.

Making a Difference

Making a Difference

Service is not just an organization, it’s one of our six company values. Our employees’ commitment to service is evident not only in how they take care of our customers and support their colleagues, but also in how they care for our communities. That’s why Paychex offers our employees up to eight hours of paid time off per calendar year to volunteer with an approved 501(c)(3) organization.

Career Path Opportunities

Explore where you’d like to work.

Service Associate

Service Associate

  • Payroll Specialist
  • Small Business Client Support Representative
  • New Business Support Representative

Service Representative

Service Representative

  • Senior Payroll Specialist
  • Dedicated Service Center Client Support Representative
  • New Client Account Coordinator
  • Implementation Data Conversion I
  • Data Management Coordinator

Service Specialist

Service Specialist

  • HR Solutions, Small Business, and PEO Payroll Specialist
  • Dedicated Service Center Representative
  • Enterprise Service Partner
  • Implementation Service Specialist II
  • Data Conversion Specialist II

LP.CAREER.IMG_TEAM-4_ALT

Service Partner

  • Senior PEO Payroll Specialist
  • Online Services Major Account Advisor
  • Multi Product Service Center Account Manager
  • Implementation Service Specialist II

Senior Service Partner

Senior Service Partner

  • Enterprise Account Manager
  • Major Client Service Representative
  • Implementation Project Manager
  • Field Manager Support Representative
  • Senior Implementation Coordinator

Services Awards

Services Awards Services Awards

Diversity, Equity and Inclusion

Appreciating our diversity of talent, skills, and experiences is an important part of our respect value, and one of the ways we can Be Paychex.

Rob Pena
Diversity Jobs

Some of the best benefits and total rewards in the field.

Without our amazing people, we don’t create tech that our clients love. That’s why we offer comprehensive rewards like tuition, wellness, perks, discounts, events, and much more, especially remote work options you can select. We know compensation matters which is why we strive to be competitive, always. We think we’re right there at the top when it’s all added up, even without gimmicks and stunts in our cafeterias. And if people truly wanted that, we’d look into it.

Some of the best benefits and total rewards in the field.